Knowledge base
The collection of sources the assistant "knows" — product catalog, prices, FAQs, manuals, internal policies. It is the source of truth from which every answer is built. The cleaner and more complete it is, the more precisely the assistant answers.
- Appeared
- A pre-AI customer-support concept; redefined as a source for [RAG](#rag) from 2023.
- Tactics
- We import catalog, documents, FAQs and manuals; we structure them and refresh them periodically. The Starter package covers up to 50 documents; Business and Enterprise — unlimited knowledge base.
Related terms
“Knowledge base” is part of Glossary · AI Chatbot — part of the Atlas, Websem's reference of AI search, marketing and data terms.