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— CASE STUDY · AI CONFIGURATOR · TECHNICAL CATEGORY

AI configurator for a category with a complex technical decision (Haier AC)

Air conditioners are a category with high friction in the buying decision — the user has to weigh up BTU, floor area, insulation, energy class and room type. Most people abandon the process or ask for a phone consultation — costly and impossible to scale.

Two AI tools built directly into the haier-ac.ro website.

Haier AC RomâniaWebsem · 2025–2026
01 · SECȚIUNE

The challenge

Air conditioners are a category with high friction in the buying decision — the user has to weigh up BTU, floor area, insulation, energy class and room type. Most people abandon the process or ask for a phone consultation — costly and impossible to scale.

02 · SECȚIUNE

The solution

Two AI tools built directly into the haier-ac.ro website.

  • AI configurator for choosing the right unit — It analyzes the size of the space, the room type (bedroom, living room, office, commercial), insulation, preferences and estimated usage behavior. It recommends products with arguments tailored to the context. haier-ac.ro/configurator
  • AI energy-savings calculator — It estimates annual consumption, the savings versus an older unit, the payback period in months, and the quantified differences between models. haier-ac.ro/calculator-economii
03 · SECȚIUNE

Results

350+users in month 2
3–5 minaverage AI session
↓call-center pressure
04 · SECȚIUNE

The takeaway

An AI configurator isn't a page — it's a layer of assisted education that replaces 80% of a human consultant's work. The brand becomes “citable” for AI systems that answer questions like “which air conditioner is right for a 30 sqm living room?”.

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