Sentiment analysis
Automatic detection of the conversation's emotional tone — satisfied, neutral, frustrated. It lets the assistant adapt its answer and escalate to a human before an unhappy customer leaves. In aggregate, it shows which topics generate recurring frustration.
- Appeared
- A classic NLP technique, built into modern conversational dashboards.
- Tactics
- Sentiment feeds the [handoff](#handoff) decision and lands in the analytics dashboard as actionable data — not dead reports.
Related terms
“Sentiment analysis” is part of Glossary · AI Chatbot — part of the Atlas, Websem's reference of AI search, marketing and data terms.