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— CASE STUDY · AI CONFIGURATOR · TECHNICAL CATEGORY

AI configurator for a category with a complex technical decision (Haier AC)

Air conditioners are a category with high friction in the buying decision — the user has to weigh up BTU, floor area, insulation, energy class and room type. Most people abandon the process or ask for a phone consultation — costly and impossible to scale.

Two AI tools built directly into the haier-ac.ro website.

Haier AC RomâniaWebsem · 2025–2026
01 · SECȚIUNE

The challenge

Air conditioners are a category with high friction in the buying decision — the user has to weigh up BTU, floor area, insulation, energy class and room type. Most people abandon the process or ask for a phone consultation — costly and impossible to scale.

02 · SECȚIUNE

The solution

Two AI tools built directly into the haier-ac.ro website.

  • AI configurator for choosing the right unitIt analyzes the size of the space, the room type (bedroom, living room, office, commercial), insulation, preferences and estimated usage behavior. It recommends products with arguments tailored to the context. haier-ac.ro/configurator
  • AI energy-savings calculatorIt estimates annual consumption, the savings versus an older unit, the payback period in months, and the quantified differences between models. haier-ac.ro/calculator-economii
03 · SECȚIUNE

Results

350+users in month 2
3–5 minaverage AI session
call-center pressure
04 · SECȚIUNE

The takeaway

An AI configurator isn't a page — it's a layer of assisted education that replaces 80% of a human consultant's work. The brand becomes “citable” for AI systems that answer questions like “which air conditioner is right for a 30 sqm living room?”.

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